This translation is provided for information only. In case of any discrepancy, the Spanish version prevails. View the Spanish version
Libro de Reclamaciones (Complaints Book)
Libro de Reclamaciones (Complaints Book)
In accordance with Peruvian consumer protection regulations (Law No. 29571, Consumer Protection and Defense Code), Museo Restaurante Turístico Marangani makes available to its customers a Libro de Reclamaciones (complaints book) on the premises.
Where to file a claim or complaint
The physical Libro de Reclamaciones is kept at the restaurant itself, in Marangani (Canchis Province, Cusco). Anyone may request it from the service staff to record a claim or a complaint.
Contact channels
Before or after filing your claim, you may contact us through the channels listed on the contact page: phone, WhatsApp or email. We will handle your case and respond within the time limits established by law.
What information to include
- Full name and ID document.
- Contact details (phone or email).
- Date of the visit and a description of the events.
- Details of the claim or complaint and the specific request.
Keep the complaint form you are given so you can follow up on your case.